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The operator of the internet portal "All Dogs Paradise" is the travel agency ing. Andrea Sechterová ID: 67788611.
Travel agency ing. Andrea Sechterová (hereinafter referred to as CA) is an authorized seller of tours of travel agencies (hereinafter referred to as CK) with which it has concluded a contract on commission sales of tours. CK are duly insured against bankruptcy.

Order

Every visitor to the server can send a non-binding order for any number of tours offered here. At the moment of ordering a tour, CA does not know whether the requested tour is available. Upon receipt of the order, CA verifies the availability of the tour with the tour operator. In case of multiple orders, CA verifies the available capacity of the tours in the order in which the orders were received. In case of free capacity of the tour, CA will make the reservation and will not verify other requested orders. It then informs the customer that the reservation has been made. If the customer decides to book a tour other than the one booked and notifies the CA, the CA will verify whether another tour is available. In case the customer rejects 2 available booked tours, CA has the right to further reject the customer and not to verify the next requested tour. In case the requested tour is not available CA will inform the customer.

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CA reserves the right to refuse incomplete orders that do not contain the correct telephone number without replying to the customer. CA reserves the right to correct any inaccuracies that may arise during transcription into the server database after the order has been placed.

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Travel contract

After a successful booking, the customer is sent a completed travel contract either by fax, email or post.
The customer is informed by CA when he/she has to return the signed Travel Contract back to CA.  Together with the Travel Contract, the customer is sent information regarding payment for the tour. The dates of return of the Travel Contract and payments are binding for the client. CA is not responsible for the consequences of late return of the Travel Contract and late payment (the tour booking may be cancelled by the tour operator).

Payment

For booked tours, the customer is obliged to pay a deposit of 50% of the total price of the tour. In the case of various early purchase discounts, payment of 100% of the tour price may be required. The customer is obliged to pay the full price of the tour at the latest 1 month before the tour takes place. (CA is not responsible for late payment by the customer and for any cancellation by the organizing agency due to late payment).

In case the tour is booked less than 1 month before arrival, the customer is obliged to pay the full price of the tour in one lump sum.    

Travel documents 
The necessary documents - vouchers, tickets, insurance documents, etc. will be obtained from the CA or directly from the tour organizing company. Travel instructions are usually sent 7-5 days before departure. Some documents, such as airline tickets, can be handed over to the customer directly at the airport.
If the client buys the tour just before departure, he/she usually receives all documents at the airport.   

Return confirmation tours
For some tours, it is necessary to first check availability with the foreign partner.  In this case, the CA requires the client to pay a deposit of up to 100% of the tour price before booking the tour; due to successful confirmation by the foreign partner (hotel), the booking becomes immediately binding and is subject to the relevant cancellation policy of the organising CA. In the event of an unsuccessful booking, the entire amount is immediately refunded to the customer, unless he/she wishes to transfer it to another tour.

Cancellation fees

• From 61 days before the start of the service 300 CZK

• From 60 days to 41 days 20 % 

• From 40 days to 21 days 50 % 

• From 20 days to 8 days 75 % 

• From 7 days before the start of the service from 7 days to 20 days from the start of the service 100 %

Cancellation policy

Cancellation is free of cancellation fees until the contract is signed and the deposit or full price of the tour is paid. After signing the contract and depositing the deposit or the full amount of the tour, the cancellation is governed by the cancellation fees of the tour organizing agency.

Complaints

It is possible to complain about the tour either in the CA that arranges the tour or directly with the tour organizer. If the client complains about the tour in CA, the CA is not entitled to decide on the complaint, but the complaint will be forwarded to the tour organizing company. The latter is obliged to comment on it within the statutory deadline.

Personal data protection

All Dogs Paradise Privacy Policy
 

1. General Provisions

This privacy policy (hereinafter referred to as the "Policy") applies to the personal data that all dogs paradise , as data controller (hereinafter referred to as "all dogs paradise" or "Data Controller") collects and processes about users (hereinafter referred to as the "User") when using the website and the services provided on it (hereinafter referred to as the "Website").

Until 24 May 2018, the processing of personal data is governed by Act No. 101/2000 Coll. on the Protection of Personal Data and on Amendments to Certain Acts ("PDPA"). From 25 May 2018, the processing of personal data is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR").
 

2. Contact details of the data controller

The data controller is:

         Ing. Andrea Sechterová

         with registered office at Baranova 22, 130 00 Prague 3 ID : 67788611

         Telephone contact: +420 602 252 786

         E-mail: info@vsechpsuraj.cz

         Website: www.vsechpsuraj.cz
 

3. Updating and availability of the privacy policy

All Dogs Paradise has the right to change this policy.  Changes to this Policy will take effect when the updated version is posted on the Website. If you use our website after updates have been made, your use of the website will be construed as your acceptance of the updated version of the policy.

4. Information provided by the user

Some parts of the Website may require users to provide personal information in order to take advantage of certain services offered (e.g., registration on the Website) All Dogs Paradise is entitled to combine the information provided with other information, whether obtained on the Website or by other means.

5. Passive collection and use of information

While browsing the Website, certain information may be passively collected using various techniques and tools, such as IP addresses or cookies (i.e., without customers actually providing any information).

For detailed information about cookies and other tracking technologies used on our website, please see the Cookie Information. This Cookie Information provides information on how to refuse cookies and tracking technologies. If you do not refuse cookies or other tracking technologies, you will be deemed to have consented to their use.

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6. Scope and purpose of processing of personal data, duration and persons entitled to access personal data

In some cases, All Dogs Paradise may obtain information about users either directly from the user or from other lawful sources. Some of the information that All Dogs Paradise obtains in this way may be classified as "personal data" in accordance with Section 4(a) of the DPA and Article 4(1) of the GDPR.

Personal data is only processed for the necessary purposes of the company for lawful reasons and for as long as is strictly necessary.  The company does not pass on personal data to other parties for marketing or other commercial activities. Where data relating to non-identified or identifiable persons can be linked to data relating to non-identified or identifiable persons (e.g. your name can be linked to your geographic location), All Dogs Paradise will retain this merged information as personal data for as long as the data is linked together.

If a user provides all dogs paradise with relevant personal information, they are doing so in accordance with applicable law.

 

7. Your rights in relation to the processing of personal data

The user has the right to access personal data. The data controller shall provide the user with a copy of the personal data subject to processing together with other related information free of charge. For any additional copies requested by the user, the data controller has the right to charge a reasonable fee.
 

By exercising the right to rectification, the user shall also have the right to request the completion of incomplete personal data.

If the user exercises the right to erasure of personal data, the data controller is obliged to erase the relevant personal data, unless the data controller will not process and store the specific data for the performance of its legal obligation.
 

The user has the right to request the data controller to restrict the processing of the data.

• As regards the right to data portability, the user has the right to receive personal data from the data controller in a structured, commonly used and machine-readable format and has the right to transfer these data to another data controller. Where technically feasible, the user shall have the right to have his or her personal data transmitted directly from one controller to another.

• In the case of automated decision-making and profiling based solely on automated processing (including profiling), the user has the right to be excluded from such activities.

• Every user has the right to lodge a complaint with the supervisory authority (the Office for Personal Data Protection) if he/she believes that the processing of his/her personal data violates the legislation governing the protection of personal data. The contact details of the Office for Personal Data Protection are: https://www.uoou.cz, address: Pplk. Sochora 27, 170 00 Prague 7, Czech Republic, tel.: +420 234 665 111.

• Every user has the right to effective judicial protection in the event that he/she believes that the processing of his/her personal data has violated the legal regulations governing the protection of personal data and has the right to claim damages in court.

• Until 24 May 2018, a user who becomes aware or believes that the controller or processor is processing his or her personal data in a way that is contrary to the protection of the user's private and personal life or contrary to the law, in particular if the personal data are inaccurate with regard to the purpose of the processing, also has the right to:
  - to request an explanation from the controller or processor,
  - request that the controller or processor remedy the situation (in particular by blocking, rectifying, supplementing or destroying the personal data).
   

8. Your right to object

The user has the right to object to the processing of his/her personal data at any time.

To exercise this right, you can contact us at any of the contact details of all dogs paradise listed above.